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Improving Performance : Managing the White Space on the Organization Chart (Hardback)
This book is "the process bible" for anyone interested in performance improvement consulting. It provides the foundation and key builiding blocks for PRITCHETT's flagship process improvement approach: ePIP (electronic Process Improvement Project
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Managing Sideways : A Process-Driven Approach for Building
the Corporate Energy Level and Becoming an "Alpha Company"
Managing Sideways gives the most important ground rules and critical success factors for becoming a process-centric, performance-driven organization. Pritchett's precise, no-fluff style of writing gets down to the basics of what everyone needs to know about process improvement to take action and get results fast.
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Outsourced : 12 New Rules for Running Your Career in an Interconnected World
Provides 12 new rules for running your career in an interconnected world. Reviews how to shift loyalties, prepare to work in new ways, stretch yourself and focus on the customer.
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Service Excellence!
Lays out both the "how to" and the "payoff" in giving outstanding customer service. Examines seven common roadblocks to quality service, and offers a strategy for becoming a service champion.
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